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Juan Sebastián Robayo Quiñones

Juan Sebastián Robayo Quiñones

I build AI agents and keep critical systems visible.

AI Automation & Observability Engineer • Colombia (Remote, UTC-5)

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AI agents for WhatsApp and voice on private LLMs
4+ years monitoring critical financial infrastructure
Remote from Colombia, UTC-5

Experience Track Record

Founder & AI Solutions Architect Current
Apr 2025 – Present
NeuroProcess SAS
  • Modular intelligent-automation solutions with n8n, Ollama, Power BI, and PostgreSQL for retail, healthcare, and manufacturing.
  • AI agents for WhatsApp and voice built on private, self-hosted LLMs; contextual-logic workflows combining RPA and AI.
  • Self-hosted and managed Azure infrastructure, integrations with ERP, CRM, Excel, and email; performance dashboards for business, ops, and tech.
Senior Systems Engineer, IT Infrastructure Current
Aug 2024 – Present
nuam Exchange
  • Monitoring, tracing, and diagnostics across mission-critical financial exchange infrastructure using Dynatrace, Orion, Zabbix, and TWACK.
  • In-depth performance analysis, log management, and proactive alerting to guarantee high infrastructure availability and SLA compliance.
Monitoring & Network Engineer
Jun 2022 – Aug 2024
BVC (now nuam Exchange)
  • Ran the monitoring system for applications, networks, and infrastructure; tracked core operational and performance KPIs.
  • Troubleshooting and root-cause resolution with multidisciplinary teams; authored documented operational procedures.
Project Engineer, SolarWinds Support
Oct 2020 – May 2022
E-dea Networks
  • Provided tier-3 enterprise technical support, system configuration, and client training for SolarWinds NPM, SAM, and NCM.

Earlier work

Independent Digital Seller (2013–2022): US technology imports sold on Facebook and MercadoLibre.
Epia LTDA — Industrial Designer & Project Coordinator (2011–2017): Vehicle bodywork projects, lower electrical-design costs, Icontec standards for transporting people with reduced mobility, an expandable bank-in-a-truck, and an access ramp for vans.

Skills & Capabilities

AI & Automation
AI agents, private LLMs, Ollama, n8n, RPA, contextual workflows
Observability
Dynatrace, Zabbix, SolarWinds (NPM, SAM, NCM), Orion, TWACK, proactive alerting, log management
Data & Cloud
PostgreSQL, SQL, Power BI, Azure, Linux
Delivery & Methods
Scrum, KPI tracking, technical documentation, multidisciplinary troubleshooting

Education & Certifications

Education

  • MBA + Master in Big Data & Business Intelligence
    ENEB • 2024–2025
  • B.Eng. Electronics, Robotics & Mechatronics
    UNIAGRARIA • 2012–2019
  • Project Programming & Budgeting
    Tecnológico de Monterrey & UC Irvine • 2019

Certifications & Languages

  • Data Analysis for Process Monitoring and Improvement
  • Scrum Developer Professional Certificate
  • Building AI
  • SolidWorks Professional Mechanical Design

Languages

Spanish (Native) • English (Professional)

Contact & Availability

Open to senior engineering and AI automation roles with US and LatAm teams working in UTC-5 / US time zones.

Email juan.robayo.93@outlook.com WhatsApp +57 315 391 2217 LinkedIn linkedin.com/in/juansrobayo Website neuroprocess.com.co